Cancellation Policy

Cancellation by Monkstel

While, we try to provide every service/tour package/stay  for which user has paid  successfully  with  monkstel.com as promised, but there are some situations in which we may have to cancel service/tour package/stay.
Some of the situations that may result in your service/tour package/stay being cancelled include (but not limited to):

• Route not accessible due to natural calamity or bad weather
• Non avoidable circumstances in our company like death of tour leader or tour manager
• In case number of participants are less than 5 for the event

At times we may also require additional verification or information before accepting any payment. We will contact you if all or any portion of your service/tour package/stay for which you paid get cancelled or if any more information is needed for the same . If your service/tour package/stay  is cancelled after your payment has been done, the charged amount will be refunded to you as soon as we can.

Cancellations by the Customer

In case we receive a cancellation notice from you then you will get the refund according to our refund policy.
Once registered, customer can any time cancel his bookings by contacting us (at details mentioned in Contact Us page) till the start of service/tour package/stay for which payment has been done.

There will be no cancellations after that.

Refund Policy

• If stay booking is canceled from our side due to natural calamity or disaster anytime then you get full refund/shifting of your stay
• If stay booking  is canceled from your side before one month from trip start date then you get 90% refund of what you paid  
• If stay booking  is canceled from your side between one month to 15 days from trip start date then you get 80% refund of what you paid
• If stay booking  is canceled from your side between 15 days to 7 days from trip start date then you get 70% refund of what you paid
• If stay booking  is canceled from your side within a week from trip start date then you get no refund of what you paid